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Name Intelligence Awards for 2007

Coming Soon! - 2007 Domain Roundtable DVD
Features :
- Recordings of all the conference sessions
- Full Conference Proceedings
- Keynote Addresses
- Speakers' Powerpoints
- And More

Back to Name Intelligence Awards


Users' Choice Awards in 2007
Award Recipient Criterias
(in Alphabetic order)

Dotster


eNom


GoDaddy.com


Melbourne IT


Name.com


Network Solutions


Register.com


Tucows
Users' Choice Awards:

The Users' Choice Awards were compiled from a variety of overall quality metrics, polling, and community/user feedback.

We weighed in the community feedback across the DomainTools.com user base of 450,000 users as metrics and collected comments into category buckets identified below. Favorable comments were additive factors, negative comments were used as demerits.

The key areas that were heavily weighted in the selection criteria to meet the mark for recognition in the Users' Choice category were:

  • For consumer-facing registrars or registrars that service the general public:
    • Pricing and Service
    • Basic verbal and written comments that we have been provided regarding customer satisfaction with their customer service experiences, that the person answering was knowledgeable, friendly, and empowered to assist.  Support contact was met with rapid response, competency and patience.
    • Portal and tools -- Ease of use, and name security/integrity.  Other comments from users surrounded levels of confidence with the management and security of their domain name(s) and overall portal/management experience.
    • Responsive and knowledgeable support staff and/or knowledge base systems that allow for customers to quickly self-serve or resolve customer issues.
  • For Wholesale or Reseller facing registrars who provide domain provisioning services:
    • Pricing and Service
    • Overall quality of reseller provisioning and management system.
    • Easy to use and intuitive reseller interface.
    • Technically sound provisioning and management API/interfacing.
    • Responsive and knowledgeable support staff and/or knowledge base systems that allow for their resellers to quickly self-serve or resolve customer issues.

By identifying these key areas and polling the users for their top choices, each of the 8 registrars awarded with the Users' Choice distinction were identified as the top 8 registrars.


Best ICANN Registrar Reseller in 2007
Award Recipient Criterias

eNom

The Best ICANN Reseller
This award went to eNom for their distinctive reseller program because of the following hard metrics, as indicated by Name Intelligence's data management services and domain name root zone monitoring :

  • Volume of names supported
  • Volume of resellers supported
  • Lowest frequency of egress (outgoing) transfers from nameservers
  • Lowest frequency of egress (outgoing) registrar transfers of names
  • Pricing and Service, as reported by user polls

Best Performing Parking Program in 2007
Award Recipient Criterias

Domain Sponsor

NameDrive 		Best Performing Parking Program
In terms of marking the overall metric success of this particular category, the award for Best Performing Parking Program was a tie between NameDrive and Sedo. Together, their overall market share and dominance in the US Marketplace is evidenced by information gathered by Name Intelligence's weekly internet scan, in conjunction with our data collection in the Com, Net, Org, Info, Biz, and US TLDs. The overall number of domains destined at NameDrive and Sedo was higher than any other provider, evidencing significant domain manager selection by both companies.

Best Place to Talk in 2007
Award Recipient Criterias

DNForum.com		 Best Place to talk Award
DNForum – "The place to talk, buy and sell domains", is an immensely popular and well visited community where domainers and the domain name industry meet to talk about domains. A recent MVP poll identified a tie for key community members who both participate and help other members and grow and support the community.

We recognize DNForum as the Best Place to Talk for 2007.

Community awards – new to the 2007 Name Intelligence awards.

The Domain Industry is something that has grown through great companies, visionary technologists and marketers, and fantastic communities of users who connect and discuss events. We contacted some of the larger communities that discuss domains and the domain industry, and we asked them to identify some of their key community members so that we could recognize their efforts in growing awareness and supporting the industry.

Community of the Year
Award Recipient About

NamePros		 NamePros has created a strong, dedicated, loyal community base. This is fostered through the live chat and great moderators on their boards. This sets NamePros apart from all others.

Largest Net Gain in 2007
Award Recipient Criterias

GoDaddy.com

Largest Net Gain
Name Intelligence operates DailyChanges.com and provides the data research and reporting for the registrarstats.com website. The sheer amount of processing and data management gives Name Intelligence a unique perspective on the domain industry, and allows us to recognize trends, events, and noteworthy milestones. One such pattern in data reporting is a continued trend of significant growth in the net quantity of domains in management at any given ICANN accredited registrar across the Com, Net, Org, Info, Biz, and US TLDs. The largest net gain award, as evidenced by statistics, went to GoDaddy.com for their continued pace of growth in overall domain registrations

Outstanding Drop Catcher in 2007
Award Recipient Criterias

eNom 		Outstanding Drop Catcher
The awards for the outstanding Drop Catcher went to companies that displayed high levels of technical sophistication, success, and positive user experience in their systems.

The systems designed by SnapNames and eNom's Club Drop both received high marks for the overall success rate of the ability to obtain names at time of Drop.

The award to Snapnames was to recognize them for the distinction of excellence for the Transfer Fulfillment process that they have designed, which improves the overall customer experience on expiring inventory of domain names.

Snapnames

Best Industry Coverage in 2007
Award Recipient Criterias

DNJournal		 Reporting domain sales and covering important events has been synonymous with DNJournal this year.

Outstanding Secondary Market in 2007
Award Recipient Criterias

Afternic


Sedo

Outstanding Secondary Market

We take many factors into consideration on giving these awards. Each of the following were criteria used to narrow the recipients for 2007:

  • Recognition of outreach and advocacy to grow the industry through event participation, such as ICANN meetings and conferences like the Domain Roundtable and other industry trade shows.
  • User feedback on overall customer experience with the company's listing, search, buying, selling, appraisal, consultation, customer service, and overall escrow processes.
  • Quality of consumer portal and portfolio listing / management
  • Incorporation of additional quality metrics for the buyer and seller experience, such as statistics, mail forwarding, wild-carded third level, and monetization during listing.
  • Overall number of names in management,
  • Integrity/Trust of each service's core management team in the industry and marketplace.