Answer:
I canceled my membership but my credit card/PayPal account was still charged, why did this happen?
If you have followed the step-by-step DomainTools cancellation procedure, your credit card should not be billed the next billing cycle. If this occurs, please submit a ticket to our Client Service team at https://www.domaintools.com/support. If your DomainTools payment method is PayPal, it may be necessary for you to log in to your PayPal account to cancel the active Billing Agreement for the DomainTools.com subscription, in addition to following the DomainTools cancellation procedures. If this is not done, PayPal will continue to charge you the amount requested on file. If you need assistance please contact us at [email protected].
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