Answer:
I purchased a membership upgrade but my order was rejected. Why did this happen?
There are several reasons why an upgrade order may be rejected. DomainTools reviews all new membership/order requests to ensure that all credentials are sound. Should we feel that any of the information in the order does not seemingly match we will err on the side of caution and reject the order. Our system will send an order rejection notice to the user requesting them to submit a support ticket. We can then provide some additional feedback as to why the request was rejected. Order and membership requests may also be rejected due to missing payment information, lack of available funds or simply an error that occurs from the funding source. Many times orders are approved but then the card issuer or bank rejects payment. We ask that all users ensure that all payment information is accurate to avoid this problem.
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