Support Category

Membership FAQ

Membership FAQ

What forms of payment does DomainTools accept?

I canceled my membership but my credit card/PayPal account was still charged, why did this happen?

Where can I find my membership payment history?

I accidentally submitted an order for a membership upgrade twice. Will I be billed twice?

Will DomainTools automatically renew my membership when my account expires?

Can I purchase individual services with a Novice Membership?

I purchased a membership upgrade but my order was rejected. Why did this happen?

I submitted a membership upgrade that is still pending. When will the upgrade become active?

Do memberships begin and run for the next 30 days or are they pro-rated to the calendar month?